Only new or ‘as new’ products are eligible for return. Used materials are exempt from being returned.
Our policy lasts 30 days. We cannot offer a refund or exchange after 30 days since your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, when applicable.
To process your return, we require a receipt or proof of purchase.
There are certain situations (when applicable) where only partial refunds are granted:
* Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and the credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again and then contact your bank. There is often some processing time before a refund is posted.
If you’ve done this and have not yet received your refund, contact us at firstname.lastname@example.org.
Sale items (if applicable)
Unfortunately, only regular priced items may be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Schaarbeeklei 190, Vilvoorde 1800, Belgium.
To return your product, you should mail your product to: Schaarbeeklei 190, Vilvoorde 1800, Belgium, after prior contact with us.
You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time taken for the exchanged product to reach you may vary, depending on the location of delivery.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.